Our updated guidelines to help you travel now! Our team is dedicated to making your travel experience as seamless and safe as possible, and to keep you regularly informed throughout.

As we continue to monitor the ever-changing pandemic, we hope these protocols will become less stringent and we will be regularly monitoring and adjusting this information to keep you up to date on all the latest travel guidelines.

In this document we will cover:

Getting to Kenya

We are thrilled that Kenya opened its doors to international travellers on the 1st August and we can’t wait to share our magical corner of the world with you all, once again.

Kenya has been awarded the World Travel and Tourism Council (WTTC) ‘Safe Travel Stamp’ in recognition of the standardised global health and hygiene protocols that the government and private sectors have put in place.

To put your mind at ease we would like to give you a ‘heads up’ on what to expect throughout your journey to Kenya and during your stay in Kenya.

The Official Kenyan Government Protocol Document

PRIOR TO DEPARTURE FROM YOUR COUNTRY

  • Approved Countries:
    Please see the list of countries that Kenya is allowing to travel from, where travellers are not required to quarantine on arrival HERE
  • Negative COVID-19 Test:
    A negative PCR based COVID-19 test carried out within 96 hours before travel is a requirement for entry to Kenya. Please check your airline’s specific requirements for COVID-19 free certification and follow their guidelines for outbound and return flights.
  • Traveller’s Health Surveillance Form:
    All arriving passengers are required to complete an online Traveller’s Health Surveillance Form from the Ministry of Health in Kenya. Click HERE to complete the form. Passengers will receive a QR code after completing the form which they must display to the Port Health Official before proceeding through immigration. Some airlines are advising that the QR code should be available prior to the flight departure. It is our recommendation to complete before flight embarkation.
  • Kenyan Visa:
    It is advisable to apply for your Kenyan Visa using the online eVisa application ahead of time. Click HERE to apply. You may still get a Visa on arrival but be aware that you will be questioned about this during your check-in/s.
  • Travel Insurance:
    Please ensure you have travel insurance for your safari and check that your health provider covers you for any health-related hospital admission, including COVID-19, whilst in Kenya. Please also ensure you have air evacuation insurance. We can assist you with this if required. We use AMREF.

ARRIVAL INTO KENYA

  • Government Health Check:
    Once you have disembarked the aircraft, you will proceed through the government health checks before immigration and customs. All arriving passengers on international flights whose body temperature is NOT above 37.5° C (99.5°F); do NOT have a persistent cough, difficulty in breathing or other flu-like symptoms; have a negative PCR based COVID-19 test carried out within 96 hours before travel and are from countries considered low to medium risk COVID-19 transmission areas, shall be exempt from quarantine.
  • Quarantine:
    Countries exempt from quarantine upon arrival into Kenya will be reviewed by the Ministry of Health on a day to day basis. Please get in touch to confirm the latest list of countries.
    If you are required to quarantine upon arrival in Kenya. Those required to quarantine will need to make quarantine arrangements. Currently, the quarantine period for non exempted countries is 14 days. Our team can assist you further if needed subject to prevailing guidelines.
  • Airport Transfer:
    If pre-booked, once you have exited the arrival building, you will be met by a representative from Cottar’s Safaris who will assist you with your bags and guide you to your transfer vehicle.
  • Flights After Curfew:
    Passengers arriving on flights after the curfew (21:00 – 04:00), with a valid air ticket and boarding pass shall be allowed to proceed to their hotels/residences. Our drivers will need a copy of your air ticket in order to be authorized to drive after curfew hours.

DURING YOUR STAY WITH US

There are government protocols in place for your safety and the safety of our staff, which we must comply with. We will do our very best to accommodate every guest’s personal needs and requests to ensure every one is as comfortable as possible but these are protocols that every guest must adhere to when on safari with us.

We strive to be flexible, transparent and approachable at all times; we are here to help. Please do not hesitate to ask any of our team members, any questions you may have, at any time.

We respect that not all of our guests will have the same needs with regards to COVID protocols, therefore we have created a document to ask guests to provide details on the concerns they may have with regards to their health and safety during their stay. You will be sent this form before your arrival.

On arrival with Cottars

  • The temperature of all guests taken upon arrival
  • Hands washed or Sanitized before entering camp
  • Covid-19 Declaration Form to be completed by guest/s upon arrival
  • All bags / luggage must be sprayed with disinfectant

A MUST

  • Wearing a Mask:
    Wearing a mask at all times in public spaces is compulsory by law in Kenya, so please make sure to travel with a mask/s, we do provide a mask at each of our properties for your stay in Kenya. Masks to be worn at all times when not in your tent/room, except when you are eating and drinking.
  • Hand Sanitiser:
    There will be plenty of hand sanitiser available throughout your safari.
  • Daily Temperature Checks:
    As per the Kenyan regulations, we have to check your temperature daily throughout your stay with us.

OPTIONAL

  • Guides: It is up to you whether you would like your guide to host you at all / any meals.

OUR TEAM

  • Have all undergone COVID-19 testing and a 14-day quarantine period prior to arrival at camp
  • Have completed specific COVID-19 training, including strict hand hygiene
  • Will wear their masks at all times
  • Will be screened and temperature checked daily

EXPERIENCES

  • Full sanitization of vehicles between uses
  • Groups are given exclusive vehicle use
  • 4 guest limit per vehicle if not the same group
  • Vehicles are kitted out with sanitizer
  • Vehicles have the option of a perspex divider between guide/spotters and clients, clients may choose to have or not have the divider
  • Groups remain with the same driver, spotter and vehicle throughout their stay: Vehicle is fully disinfected after each use.
  • All community visits and excursions currently suspended
  • Gift shops will be open with sanitization upon entry, social distancing and UV light sanitizer left on overnight

YOUR ROOM / TENT

  • Deep clean and full sanitization between every guest, with special focus on high touch areas such as light switches, handles, torches etc.
  • Sanitizer in rooms wiped down and refilled between every guest
  • Protective gear is worn by team members when cleaning rooms/tents and sterilized between each room/tent
  • The same room steward and cleaning staff are assigned to one room for the duration of a guest’s stay

DINING AND PUBLIC AREAS

  • Seating at meals:
    • No communal tables or buffet-style dining
    • Private dining on verandas, lawn and at the swimming pool mess tent available
    • Focus on outdoor dining and bush meals
    • thorough sanitization of all areas for eating before meals, including armrests, salt and pepper, menus etc.
  • Service:
    • All F&B staff will observe the mandatory preventative measures at all times (Waiters will be in a face mask and wearing gloves)
    • Seats and tables are cleaned and sanitized after each dining experience
    • Each group has its own dedicated and separate dining table and area, at a safe distance (at least 2 meters) from other guests
  • Mess Tent and communal areas:
    Thorough sanitization of all public areas regularly, including especially armrests, cushions, toothpick holders, sugar dishes, salt and pepper shakers, butter dishes and other items that guests will hold on the table must be disinfected after use.
  • Drinking-Water
    • Reusable complementary metal water bottles will continue
    • Refill stations require hand sanitization before use
For our full Covid-19 standard operating procedures, please click HERE

Departure

  • Travelling Out:
    Passengers travelling out of the country are required to abide by the particular travel, health and COVID-19 related requirements of the destination country and potentially of the airline. Please familiarise yourself with your home country’s policies before your return. You may be required to isolate for a period of time and/or complete a COVID-19 test prior to departure from Kenya, or upon arrival.
  • Flights After Curfew:
    Passengers departing on flights after the curfew (21:00 – 04:00) with a valid air ticket and boarding pass shall be allowed to proceed to their departure airport.

WHAT HAPPENS IF YOU GET COVID DURING YOUR SAFARI

  • We have 2 quarantine tents at camp
  • AMREF can medivac you out to Nairobi safely and securely

THIRD PARTY

All our partner properties and third party companies are adhering to strict safety protocols which match our own standards, strict hygiene protocols apply to all suppliers and deliveries.

New Bookings

We are open and delighted to be welcoming guests to our properties once again. Due to the impact of Covid-19, we have eased our rates, booking, deposit and cancellation terms to support greater flexibility, postponement and ease of travel.  

We also have developed some incredibly exciting and inspiring travel offers which focus on safari travel for Purpose, Privacy, Protection and Pampering.

BOOKING FRIENDLY REVISED TERMS (effective 15th May 2020)*

  •  2020 rates extended, applicable to postponed 2020 bookings only** 
  •  Zero deposit to confirm your booking for all new bookings
  •  Full payment received 45 days prior to arrival for all new bookings
  •  No cancellation fees up to 45 days prior to arrival for all new bookings
  •  Multiple postponements enabled, to be taken by the end of 2022 (rates will remain the same as at year of booking)

NEW T&C’s

Please note that we have updated our Terms & Conditions as of May 2020. We think you’ll be very pleased with our very generous new terms. Please make sure you read through them thoroughly so you’re up to date – you will need to agree and submit them before continuing with any new bookings with us. (Get in touch to receive our new T&C’s: marketing@cottarsafaris.com)

Existing Bookings

Our recommendation is that you wait until closer to your travel dates before deciding whether to cancel or postpone your trip.

COVID-19 POLICY FOR POSTPONING / CANCELING EXISTING BOOKINGS

We are trying to be as flexible as possible for existing bookings, so please call us if you would like to discuss further. Our team will be happy to answer any questions or concerns you may have – bookings@cottarsafaris.com

Travelling in Kenya

MASKS

It is mandatory that you wear your masks when out in public

TEMPERATURE

Your temperature will be taken when entering most establishments. You may ask for them to take it on your wrist if you prefer.

CURFEW

There is a curfew in place in Kenya from 9:00 pm to 4:00 am

COVID TESTS

Can you get a COVID test before your departure?
Yes, COVID tests are readily available in Nairobi. We also offer a concierge service for COVID testing at camp, please contact us directly for more details (*terms and conditions apply).

How long does it take to get the results?
48 hours. Please contact us directly for more details on the concierge service for COVID testing at camp

If you would like more information or further support, please do not hesitate to contact us: info@cottarsafaris.com

Please note that the information on this page is correct to the best of our knowledge, but may be subject to change as government and airline policies change. For all third party regulations and rules please double-check requirements directly.